Customer Service
Christmas Service Update
Just to let you know, the only day we’re shut this December is the 25th: Christmas Day, we’re open for the rest of the festive period but will be running a slightly reduced service on some days. Check the table below for more information on when you can contact our Customer Service Team and what time you can place or pick up orders.
| Day | Customer Service | Click & Collect | Customer Kiosk |
|---|---|---|---|
| Monday 23rd December | 08:00 - 22:00 | 09:00 - 20:00 | 09:00 - 17:30 |
| Tuesday 24th December | 09:00 - 15:00 | 09:00 - 15:00 | 09:00 - 15:00 |
| Wednesday 25th December | Closed | Closed | Closed |
| Thursday 26th December | 09:00 - 16:00 | 09:00 - 16:00 | 09:00 - 16:00 |
| Friday 27th December | 08:00 - 22:00 | 09:00 - 20:00 | 09:00 - 17:30 |
| Saturday 28th December | 08:00 - 16:30 | 08:00 - 16:00 | Closed |
| Sunday 29th December | 08:00 - 16:30 | 08:00 - 16:00 | Closed |
| Monday 30th December | 08:00 - 22:00 | 09:00 - 20:00 | 09:00 - 17:30 |
| Tuesday 31st December | 09:00 - 15:00 | 09:00 - 15:00 | 09:00 - 15:00 |
| Wednesday 1st January | 09:00 - 16:00 | 09:00 - 16:00 | 09:00 - 16:00 |
| Thursday 2nd January | 08:00 - 22:00 | 09:00 - 20:00 | 09:00 - 17:30 |
How To Reach Us
We're all about best in class customer care and only want you to experience a five-star service, which is why we're available seven days a week and why every phone call, message and email is answered directly by one of our UK-based Customer Service team. Whether it's finding out about what's new and exclusive, getting a recommendation on the best vape for you, or help tracking your order - our team is ready to go, even if you've never shopped with us before! You can chat to us on the phone, come see us in person, or drop us a line via email, live chat, or even social media.
Telephone
You can reach us by phone between 8am - 10pm (Mon - Fri), 8am - 4:30pm (Sat - Sun) GMT. Our number is: 01923 479 992
For general enquiries by email, please get in touch with us at: info@vapeclub.co.uk
Got a question about a specific product or your order status? Use the contact form below so we can direct your query to the right department and get you an answer faster.
Kiosk Opening Hours
Looking to place an order in person? Drop in for a visit and we’ll take care of the rest. You can place an order at our kiosk 9am - 5:30pm (Mon - Fri).
Customer Collection Hours
Can’t wait for your order to arrive? Place your order and select “Customer Collection” at checkout. We’ll send you a text or email when it’s ready and you can pick it up the same day. You can pick up orders 9am - 8pm (Mon - Fri) and 8am - 4pm (Sat - Sun).
By Post
Still into snail mail? No problem, so are we! Send any letters to the team at:
Vape Club LimitedUnit 27, Greenhill Crescent
Watford
Hertfordshire
WD18 8YB
United Kingdom
If you're planning on seeing us in person, that's our address, so come for a visit!
